Privacy Policy

DATA PROTECTION POLICY and PRIVACY NOTICE

Solent Cleaners Limited. Registered in England No. 2093726 Registered Office: Unit 5 Mountbatten Business Park, Jackson Close, Portsmouth, Hampshire PO6 1UR. VAT No. 107 7179 66

This document is a statement of the company’s policy on capture, storage, processing, use and security of personal data and reflects our regard for the requirements of the General Data Protect Regulation (GDPR) of 25 May 2018

  •  We capture, store, process and use personal data only with the lawful consent of our clients and for reasons to do with the efficient  management and control of our dry cleaning/laundry business. Client consent involves specific opt-in and is recorded and time/date stamped in our computerised records.
  • We capture only the absolute minimum of data necessary to achieve that objective.
  •  We do not sell, share or pass that data on to any third party for any reason whatsoever. 
  • Data capture is limited to:
  • Client name, address and telephone number(s)
  • Personal cleaning preferences (e.g. shirts hung/folded, starched/not starched)
  • Delivery preferences (e.g. home/office)
  • Notification preferences (e.g. email/SMS when orders are ready for collection, current coupons/offers)
  • Credit card information where this is our client’s preferred method of payment (information is stored only in the form of secure tokens - we do not under any circumstances store full card numbers or 3-digit CVV2 security codes)
  • We store personal data on a computerised retrieval system that is co-hosted on a secure remote server farm outside the EU.  No one other than our own authorised staff and certain professional advisers have access to that data.  For details of the technical and organisational security measures in place to cover transfer, storage and retention of data, please see data storage documentation.
  • We always ask for and record consent before we store personal data.
  • We acknowledge that our clients are entitled to know what data is held on file about them and the reasons why.  We re-affirm this in clear, concise language on our website and within any forms or letters we send to clients. If and when clients ask for a copy of the information we hold on file for them, this can be made available in printed form or electronically in any of the commonly used formats.
  • We respect the right of our clients to know what data we hold on file about them and amend or delete it if asked to do so (i.e. we respect their “right to be forgotten”).
  • We respect the right of our clients to object to our methods of data capture and storage and to complain to the ICO if they think there is a problem with the way we are handling their data.
  • We accept our responsibility to detect, report and investigate any data breach and where necessary, report such breach promptly to the ICO.
  • Any questions or concerns regarding the implementation and practical application of the above policy should be communicated to the Company’s designated Data Protection Officer below. 

Signed by: Alan Durham

Position: Director

Date: 24 May 2018

Data Storage