Data Storage

  • We use SPOT Business Systems secure server farm located at:  Via West (Flexential), Salt Lake City, Utah, USA.
  • This multi-million dollar data centre is one of the most up-to-date and secure data storage facilities in the world.
  • SPOT Business Systems does not process any data on our behalf, they merely store it for us.
  • The data is entirely our property and under no circumstances would they ever divulge, share or sell that data to any 3rd party.
  • In the event of us no longer wanting them to store that data on our behalf it will be returned to us on written request via secure media in a format to be mutually agreed.
  • Alternatively data can be destroyed on receipt of our written instructions.
  • All SPOT servers have in-built redundancy that will protect us against failure of components, power and Internet connectivity and provide continuous fail safe service.
  • Hot-swappable hard drives and Power Supply Units.
  • Automatic load balancing. If one server is over-subscribed or simply fails, we are automatically switched to a different server.
  • Two enormous Uninterruptable Power Supply (UPS) units engage immediately in the event of a total power failure.
  • If the power supply were down for longer than 10 minutes, the system would automatically revert to generator backup. The server farm can provide full power for up to 2 weeks without replenishing fuel supplies. 
  • The farm is protected against unexpected internet failure by incoming trunkings from multiple ISPs.  
  • We are protected against data loss by regular security backups.
  • All server clusters are equipped with sophisticated “snap shot” routines which jump in and back up our data twice per day even when we are using and accessing the database.
  • The backup media are shipped out each night to an off-site secure underground vault and stored for you in perpetuity under armed guard.
  • All services are protected by Trend Micro anti-virus software, Enterprise Edition. Services are “always on”.
  • The inbound firewall blocks all unauthorised traffic and only allows use of ports specifically required by Citrix and the API. Traffic from certain geographic regions is limited to individually white-listed IP addresses. SSL authentication is required.